We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
For a return to be valid, the item must be in the same condition as when you received it: unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at supportaufelia.shop@gmail.com. Please note that returns must be sent to the following address: supportaufelia.shop@gmail.com.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent to us without a prior return request will not be accepted.
You can always contact us with any questions about returns at supportaufelia.shop@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), personalized products (special orders or custom-made items), and personal care items (beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a particular item, please contact us.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The quickest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
14-Day Right of Withdrawal in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a reason. As in the previous case, the item must be in the same condition that you received it: unused, with the tags attached, and in its original packaging. You must also present the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, you will automatically receive the refund via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and reflect the refund.
If more than 15 business days have passed since we approved your return, please contact us at supportaufelia.shop@gmail.com.